No merchandise may be returned to us without prior written authorization. We will accept, after permission has been given, merchandise that may appear to be defective or merchandise shipped in error. Special orders, materials made to order, cut to length, etc., cannot be cancelled and are not returnable. New and restockable merchandise without price marking and in its original packing may be returned within 14 days of purchase. Returns may be subjected to a minimum 25% restocking fee.