All About MeWhat everyone should know about me
We are CoolgreatDeals. We purchase our products by the pallet from a variety of sources including but not limited to store close out sales, liquidation sales, overstock sales, going out of business sales and auctions from across the U.S.
Things I sell
Things I buy
Things I collect
Languages spoken:
English
Business InformationHistory/background
AS FORMER EMPLOYEES OF ONE OF THE LARGEST ONLINE RETAILERS. WE HAVE YEARS OF PRODUCT SOURCING EXPERIANCE. WE PURCHASE OUR INVENTORY FROM STORE CLOSEOUTS, LIQUIDATION AUCTIONS, GOVERNMENT AND PRIVATE AUCTIONS, FROM MAJOR DISTRIBUTERS / IMPORTERS ON BOTH THE EAST AND WEST COAST AND FROM OUR OVERSEAS CONTACTS IN BOTH EUROPE AND ASIA.
Payment policy
FOR THE MAJORITY OF OUR EBAY AUCTIONS WE ONLY ACCEPT PAYPAL. IT IS THE BEST FORM OF ONLINE PAYMENT PROTECTION FOR BOTH THE BUYER AND SELLER. IN SOME INSTANCES WE MAY ACCEPT MONEY ORDERS, BUT WE ALWAYS RECOMMEND PAYPAL.
Shipping information
WE USE SEVERAL DIFFERENT SHIPPING METHODS, US POSTAL SERVICE, UPS, FED-EX, DSL. WE RESERVE THE RIGHT TO USE THE METHOD THAT WE BELIEVE BEST SUITES OUR CUSTOMERS NEEDS BASED ON DELIVERY LOCATION, FRAGILE PRODUCT, SIGNATURE DELIVERY, TIME IN TRANSIT TIME ECT... FOR INSTANCE, FOR SHIPMENTS TO CANADA UPS OR FED EX WORK THE BEST, THE USPS TAKES TWICE AS LONG AND IN MANY CASES HAVE DELAYS IN CUSTOMS.
Return policy
FOR RETURN / WARRENTY INFORMATION CHECK THE ITEMS AUCTION DETAILS FOR THE POLICY SPECIFIC TO THAT ITEM. WE NORMALY HAVE A 7 DAY RETURN PERIOD THAT APPLIES TO MOST OF OUR ITEMS. ALL RETURNS WILL QUALIFY FOR EXCHANGE ONLY. IN ANY AND ALL RETURNS YOU MUST EMAIL US FOR A RETURN MERCHANDISE AUTHORIZATION NUMBER (RMA NUMBER) THIS NUMBER IS TO BE WRITTEN ON THE OUTSIDE OF THE PACKAGE NEXT TO THE RETURN LABEL. AS WITH MOST EBAY SELLERS WE DO NOT REFUND RETURN SHIPPING AND WE DO CHARGE A 25% RESTOCKING FEE FOR NON DAMAGED RETURNS (THESE RETURNS CAN ONLY BE RESOLD AS RETURNED/USED ITEMS, DECREASING THE VALUE).
FOR SOME COMPUTER RELATED ITEMS, CELL PHONES AND CELL PHONE RELATED ITEMS WE HAVE A STRICT NO RETURN POLICY UNLESS THE ITEM YOU RECIEVED IS NOT THE ITEM IN THE LISTING OR COMPLETELY DEAD ON ARRIVAL, MEANING IT WILL NOT POWER ON. WE DO NOT OFFER EXTENDED WARRENTEES. THAT IS WHY WE RECOMMEND PURCHASING INSURANCE THROUGH SQUARETRADE OR GLOBAL PROTECTION.
Contact information
PLEASE USE EBAYS EMAIL SERVICE TO INQUIRE ABOUT ANY SALES OR ORDERS. WE ONLY ANSWER EMAILS SENT THROUGH EBAY. AS WITH MOST BUSINESSES WE ARE OPEN MON-FRI 9:00AM TO 5:00PM MOUNTAIN TIME. WE TRY TO ANSWER ANY EMAILS WE RECIEVE ON THE WEEKENDS THE FOLLOWING MONDAY. WE ARE CLOSED ALL MAJOR HOLIDAYS AND DO TRY TO ANSWER EMAILS WITHIN 48 HOURS OF RECIEVING THEM.
FEEDBACK POLICIES
WE LEAVE FEEDBACK ONLY AFTER OUR CUSTOMERS LEAVE FEEDBACK. FOR US THIS IS OUR INDICATION THAT THE SALE IS DONE AND THE CUSTOMER IS SATISFIED. WE ALMOST NEVER LEAVE NEGATIVE FEEDBACK, ONLY IN THE MOST EXTREME CASES. PLEASE CONTACT US WITH ANY PROBLEMS OR CONCERNS BEFORE LEAVING NEGATIVE FEEDBACK. COMMUNICATION IS THE BEST WAY TO HANDLE ANY SITUATION.
BIDDING POLICIES
PLEASE NOTE THAT AS WITH ANY AUCTION YOUR BID IS A LEGALY BINDING CONTRACT. IN BIDDING YOU AGREE TO ALL OF THE TERMS AND CONDITIONS OF THE LISTING. WE RESERVE THE RIGHT TO END A LISTING AT ANY TIME. THE WINNING BIDDER IS EXPECTED TO PURCHASE THE ITEM. IF WE DO NOT RECIEVE A NOTIFICATION OF PAYMENT METHOD WITHIN 24 HOURS OF THE AUCTION CLOSE WE RESERVE THE RIGHT TO RELIST THE ITEM AND TREAT THE WINNING BIDDER AS A NON-PAYING BIDDER. FOR ALL NON-PAYING BIDDERS WE DO CHARGE A 25% RESTOCKING FEE, RELISTING FEES AND COLLECTION FEES. THESE FEES CAN ADD UP TO MORE THAN THE AUCTION AMOUNT. WE DO REPORT AND SEND NON-PAYING BIDDERS ACCOUNTS TO COLLECTIONS. SO PLEASE IF YOU DO NOT PLAN TO PAY THEN PLEASE DO NOT BID. NON PAYING BIDDERS COST EBAY SELLERS HUNDREDS OF THOUSANDS OF DOLLARS EVERY YEAR. WE DO OUR PART TO ELIMINATE THEM BY SENDING EVERY ONE OF OUR NON PAYING BIDDER ACCOUNTS TO COLLECTIONS.