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About us
You never know what you might find at The Secret Gem!
Seller feedback (451)
s***l (838)- Feedback left by buyer.
Past 6 months
Verified purchase
Shipper quickly, packaged well. Item exactly as shown, great seller!
i***d (33)- Feedback left by buyer.
Past 6 months
Verified purchase
Awesome purchase! Item exactly as shown, excellent price with fast free shipping. Would definitely purchase from again, thank you for a great transaction 😁
e***a (457)- Feedback left by buyer.
Past month
Verified purchase
Very cute little bear just arrived in perfect condition. It's even cuter than in the picks. The seller was very nice, responsive and helpful. I'm very appreciative of the combined shipping of 2 items too! = ) Thank you for being such an awesome seller. I'd be happy to purchase again from you anytime. Wishing you many more happy sales!!! = )))
r***c (1105)- Feedback left by buyer.
Past 6 months
Verified purchase
Quickly packed and shipped. Exactly as described. AAA+++ seller. Thanks
e***s (10)- Feedback left by buyer.
Past year
Verified purchase
F- transaction!!
Item pictured was not what I received. There was damage due to poor packing by the seller as well as a missing piece they didn’t include. After contacting them regarding the issues, they became hostile, unresponsive and was sure to mention they have a no returns policy.
Reply from: caic_96- Feedback replied by seller caic_96.- Feedback replied by seller caic_96.
I already told you...I gave you several options to try to help remedy the situation up to and including a FULL refund and you could keep the product. I fulfilled all of your "buyer notes". I also asked if the packaging looked damaged in any way so that I could try to figure out what happened and how to prevent it from happening in the future. To which I go no response. If you don't feel that you should answer my questions or work with me, there is nothing more that I can help you with.
a***a (20)- Feedback left by buyer.
Past year
Verified purchase
The seller had excellent communication, worked with me to solve problems that came up in shipping and went above and beyond for just a small purchase. I'd buy again in a heartbeat. The beanie baby I received was just as described and in great condition. Fabulous, honest seller!