great communication, fast shipping item description accurate
r***d (1003)- Feedback left by buyer.
Past 6 months
Verified purchase
Item as advertised & shipped immediately. Great seller!
4***a (11)- Feedback left by buyer.
Past 6 months
Verified purchase
First, I ordered this item but ordered for the wrong delivery address. When I went to cancel, 2 minutes later (I swear), I was told I couldn't cancel b/c the item had "already shipped" (nonsense).
So I went through the rigamarole for a refund.
They have refunded $8.06 of the $28.15 they took from me. They claim the "cost of the return label" accounts for the rest.
I will never have anything to do with this seller again. If you are reading this, I urge you not to make the mistake I made.
Reply from: catch-it- Feedback replied by seller catch-it.- Feedback replied by seller catch-it.
Dear buyer,
I apologize again for all troubles caused.
Indeed it is too late to stop your parce after it's been handled to our shipping company.
Actually you do not need to return that parcel at your cost.
As we communicated before, we can make partial refund as compensation when you keep the item. or you can refuse the parcel when it arrives. then it will be returned back to sender for free.
We'll try our best to get your satisfaction.
Kind regards
t***t (1)- Feedback left by buyer.
Past month
Verified purchase
Excellent service. Arrived on time, excellent product
4***a (11)- Feedback left by buyer.
Past 6 months
Verified purchase
I mistakenly placed the order w/ wrong delivery address. I went to correct my error LESS THAN TWO MINUTES later but was told it was too late & item had "already shipped," which is nonsense. Very unhappy about this, and even though there was nothing wrong with delivery or with the item (as far as I know--I did not unbox it) I will avoid this seller going forward.
Reply from: catch-it- Feedback replied by seller catch-it.- Feedback replied by seller catch-it.
Hi,
I am very sorry to know that you need to cancel this order.
Your parcel had been processed to our shipping company as soon as payment received.
We are not able to stop it at this point.
I think you can refuse that package when it arrives.
We will do the refund when we receive return parcel.
Thank you very much for your understanding.
1***2 (592)- Feedback left by buyer.
Past 6 months
Verified purchase
No issues with transaction. Shipped fine, everything ok. Thanks for selling bidet fresh on ebay.