eBay My World: chelseacharmer( 618)

We are a retired couple. My husband is a retired NYC Fire Chief who survived the World Trade Center disaster.

English, Spanish

I put special emphasis on the importance of what I consider to be my most valuable resource - My Customer. Over the years, this approach has proven to be my formula for success. I have established a reputation for reliable, on-time deliveries, quality products, best prices and friendly efficient customer service. I joined eBay more than 2 year ago and I made a commitment to service, quality and customer satisfaction. This commitment has again proven to be very successful because I have reached eBay’s “Power Seller” Status in my first 90 days! If your experience with me was positive, PLEASE give me the POSITIVE Feedback I have both earned and deserve. I humbly request that you take the time and perform this very important act of kindness for me. We are a retired couple and I supplement our income with eBay sales. Customer feedback greatly assists our sales and I always pass the savings on to - YOU - the Customer.

We ship out items Monday to Friday. Most items ship one business day after we receive your payment.

Within 30 days of receipt of your shipment, at your expense, you may return any UNOPENED product(s), for a refund if the item is significantly not as described as it was listed and as long as the product(s) are in resalable condition and not damaged or altered. The shipping & handling cost for the order is not refundable. Please note that there is also a 15% re-stocking fee on all returns.

Please comtact using eBay mail only.

I also promise to execute the following process described below each time and every time you buy or consider buying an item from me: 1. I will NEVER forget that -YOU- are the reason & source of my income. 2. Upon placing your order, I shall review it prior to shipping it out to you and guarantee it is exactly the way you ordered it. And if there is an element of detail missing (color, flavor, size, etc) I shall immediately contact you to insure your order is exactly as you want it to be. 3. I will ship out your order within 24 hrs upon receipt of your payment. 4. I shall email you a tracking number ASAP for your item (USA ONLY). 5. I shall track your item until its delivery to you and I shall confirm its delivery to you insuring that in fact you have received it! 6. If your item has been fraudulently misappropriated, I shall assist you in providing any information which is requested by the law enforcement agency involve in investigating your loss.

7. To play fair, please complete your transaction with me, then leave your feedback. If there is a problem with your order contact me before leacing feedback. I shall ALWAYS leave you feedback on eBay when you leave it for me. 8. I will always answer ALL of your questions and or concerns you may have about any item(s) I have for sale on eBay within 24 hrs of your posting. 9. Finally, I promise never to forget item #1 on this list! LOL 10. My goal is to make you buy again and again from me. Sincerely, Chelsea Charmer