All About MeWhat everyone should know about me
CuesOnline, for me, is the first step in the Staircase to my dream. Luckily I have a partner who shares an equally unhealthy passion for the sport of billiards and we both have one heck of a sense of humor! :p Ahem... err, I mean Business sense.
Things I sell
The original plan was to sell nothing,
But NOW we plan to sell a WHOLATTA nothings,
Pool Cues
Pool Sticks
Cues,
Jump Cues
Break Cues,
Oh did I say cues,
Pool Cues,
Cases
Cases,
Billiard Accessories,
McDermott Wearable items,
Hats,
T-Shirts,
Tip Shapers,
Scruffers,
Pixie Stix -JK
High Priced Cues
Lower Priced Cues,
and Just the Right Priced Cues Things I buy
Things I collect
Cues,
Coca-Cola Cans,
Coca-Cola refrigerator packs,
Computers,
Software,
Computer Components,
Movies,
DVDs,
More DVDs,
and Movies,
along with a few more Cues Languages spoken:
English, Actionscript 2.0 :P
InterestsHobbies
Ummm POOL,
Billiards,
9 Ball,
Pool Tournaments,
Motorcycling Knee-Draggin cafe style,
Computers,
Gaming,
Online Gaming,
Graphic Design,
Web Development,
Music,
Playing Pool,
Playing Pool with Dennis,
Brainstorming with Dennis,
Newly Found interest in Billiard Photography Favorite Books
Favorite Movies
King Kong,
Monty Python's Search for the Holy Grail,
Deuce Bigalow,
Dirty Rotten Scoundrels,
Ice Age,
Toy Story,
Cars,
Silent Hill oooOOoh Chills just thinkin bout it,
Nightmare Before Christmas,
All of the Batman Movies,
Muppets in Space with Pepe the Shrimp .. err KING PRRROnn.. Okaay!,
Muppet Treasure Island,
Pirates of the Caribbean,
Spiderman,
ok Ill stop now. Favorite Music/Bands
Rock,
Alternative,
Classical,
Country,
Rap,
Hip-Hop,
Dance,
Trance,
Techno,
Pretty much everything,
Elton John,
J-Lo,
Cool-J,
Duran-Duran,
Queensryche (Silent Lucidiy)
Linkin Park,
Evanescence,
Paula Abdul,
Paula Cole,
Metallica,
George Straight,
Garth Brooks,
Faith Hill,
Pan Tillis,
Sooo Many to name. Favorite TV Shows
How did we end up here??
Well... it all started a long time ago in a land far, far away... Actually, a series of unfortunate events left me out of work as a Graphic Designer, Web Developer, Flash Programmer, Product Engineer, Virtual Reality Tech, on and on... and you would think I wouldn't have much of a problem re-entering the workforce. HA! So after many nights in the dog’s house I decided I was going to follow my dream! YAY! Well, no Yay yet - hold on. I have tech skills and knowledge but I was Waay short on cash! You thought it was unheard of for Husbands to carry or have access to any real money? Well imagine an under worked, UNEMPLOYED Pool playing husband - the epicenter for Black-Hole-of-Poverty spawns. But, of course she put food in my bowl and made sure I had a warm blanket for my head those restful nights Brutus decidedly wanted the majority of his house back. So I needed some money - Oh Hi, Dennis, I was just introducing you. It is Dennis' fault we're here! Thanks to him and his wife!
Business InformationHistory/background
We both have a strong passion for the game of pool and we both have a VERY strong sense of customer Worth. In a community where faceless vendors thrive, it is easy to become desensitized with a troubled customers email because it has no facial expression or emotional vocal inflection. There ARE all faces and personalities and FAMILIES on the other end of the wire. The faces will likely brighten up when they receive your package, eager to enjoy their new purchase. I have been that person MANY times, and I would be quite emotionally eviscerated if my ex-Boss eBay practices had struck my home. There ARE vendors who sell broken or near-to-death items to unsuspecting buyers. There ARE those people who get paid but never ship! I can promise you we ARE NOT one of them. We know that it feels like to be taken advantage of, and neither Dennis nor I would allow those practices anywhere near our store or especially our customers!!! We are here for YOU! Now we can YAY!
Payment policy
PayPal is our primary and preferred payment gateway. We can take all Major credit cards or you may use your existing PayPal account. PayPal also has an amazingly simple email method of payment. It REALLY is quite painless. (sounds like something my dentist would say. OOooo more chills). We also accept personal checks or money orders, but using this payment method forces us to HOLD shipment of your eagerly awaited goods until payment magically drops into our Piggy Bank, Bessie (that’s her name). Once funds have cleared, it’s off to the good folks in purple and orange, and green, err and blue? Basically, as long as all the Gremlins are still hibernating, your new McDermott should be on its way within 24 hours of payment receipt.
Shipping information
OOooo Shipping ... that's a toughie. oh alright, ITS FREE!!!! Did I say FREE?? We ship via Fed-Ex they are reasonably priced for the service and benefits received. My better half - that would be my lovely wife- worked for the USPS ... - see... more chills! Almost as scary as - Silent Hill) needless to say, we DO NOT USE THE USPS unless held at gunpoint. Well, more like, only when we have absolutely no choice! ( no YAY here ) Fed Ex basically takes the stress out of shipping. We wrap up your new toy (with Santa Hats - mind you) and thats about it. They come pick it up, tell us where it is at ALL times (YAY!), get it there however fast my sutomer needs it, delivers it right to their doorstep in exchange for a John Hancock. Now should anything BAD happen, the packages are insured to theri claimed value for a fraction of the cost of other carriers.Now they all pretty much even out in the long run, but our business stays with the FedEx crew :)
Return policy
We accept returns for up to 14 days after you sign for your package. If returning a cue, it must NOT have been chalked or used – still in Like-New condition. The product must be returned to us in resalable condition. If the returned products condition or state is deemed anything other than satisfactory by Q&A inspection, CuesOnline reserves the right to complete the return levying a 15percent restocking fee or to reject the return. Customers who wish to return a product MUST obtain a Return Authorization number from CuesOnline by sending us an email with some information about the return completed therein. A CuesOnline Auction invoice must accompany the product on its lonely journey home. The liability of return shipping charges lies on the buyer. We are sorry to say that we cannot credit shipping charges with refunds. Warranty returns may be shipped directly to the factory.
Contact information
I can usually be found on Windows Live Messenger as CuesOnline. Feel free to Nudge me any time, but if I do not respond it is likely that one of my facial features is mashing down on the mute button or various assortment of other keys, fast asleep on my desk. However, I am the least prone to QWERTY tattoos out of the whole of the group. You may also reach me via email: paul@cuezonline.com (yes that is a z right where one would be expecting an s. Our Internet site is spelled as it is in the email and should be coming around in be coming around in full regalia soon. There is of course always my phone. If you are in need of assistance by way of telecommunications device, or just absolutely HAVE TO TALK TO ME, please send me an email briefly describing the situation and a number where I can reach you. I will do my best to help any way I can. Oh … by the way, I don't do windows! YAY!
McDermott's Lifetime Warranty Promise --
Now this is the coolest thing since I learned how to connect my Oakleys to my cell phone! (YAY!) McDermott offers THE BEST product warranty in the industry BAR-NONE! Should something foul go amiss with your New Cue, Defect in workmanship unexpected splinter explosion during the break (Please so not think these are things that REALLY happen) or... more realistically perhaps, lets say you notice a crack in the ferrul or joint. Send her into McDermott with a copy of your invoice from us, and if they cannot repair the damage to a like-new state, they WILL REPLACE YOUR CUE! Many YAYs!! I believe they perform a full servicing of your cue as well. So if your trusted lance starts becoming ill McDermott will make things feel all better for you AND your Cue!
Lifetime Maintenance Plan FREE!
YAY!!! can never do enough YAYs when the word FREE is used so fluidly: You will likely notice at the top of most of our auctions, readers are prompted with a few thought provoking questions. Have YOU pondered them? I did! I remember my FIRST NEW Cue. The shaft felt so slick! The cue glided through my bridge like the disc on a new Air Hockey table. But, as the weeks passed the exposed wood in the shaft’s taper became a collection point for felt gunk, chalk, etc. I remember after a few months of hard core playing. My new cue didn't feel new any more. I was determined to learn all I could about cleaning my cue and keeping it clean, but, I was never able to bring it back to its NEW CUE feel. McDermott CAN! AND they WILL! Twice a year for as long as you can still hold a cue The artisans will CLEAN, MAINTAIN, SERVICE, AND adorn it with that NEW CUE feel FOR FREE! A NEW CUE FOREVER! YAY!