All About MeWhat everyone should know about me
I am a single Mom and a songwriter. Sometimes I need to sell jewelry to pay the bills. It is hard to part with the pieces I love the most, but I love my son and I love music and we all have to do what we have to do!
Things I sell
Things I buy
Things I collect
Languages spoken:
English
InterestsFavorite Music/Bands
About Ellen and her Treasure Chest!
E-mail me through ebay and if you really need to get in touch with me you can e-mail me at ellen@ellensjewelrytreasures.com
Business InformationHistory/background
Went to school for Music and now I study Jewelry.
Payment policy
I will take paypal at elle1maz@aol.com I will also take a bank check or money order on rare occasions if we have done business in the past and I know you. Refunds will be granted only when the item has been returned in its original condition. There is a 25% restocking fee for all returns. Any tampering, resizing, or mishandling of the item caused by the buyer will be assumed by the buyer.
Shipping information
Shipping ranges in price according to the value of the piece and always totally insured. Signature required.....You will also get a tracking #. My prices for shipping are extremely fair and I refuse to give my clients no less than the best, with their items as well as the safety of their package. Shipping and handling time is approx. 5 days after payment. I do not make any money off of shipping. I do not use my own materials from home. I am at the post office at least twice a week, buying their material, and i always get a tracking #, insurance and a signature is always required. If you have any issues with my shipping, please contact me before you leave negative feedback on my 5 star feedback rating. Thanks so much!
Return policy
I usually will not take returns unless something is grossly overstated, but if you insist upon a return, there is a 25% restocking fee. I will not accept a return if you do not contact me as soon as you receive your item and you feel there is a problem. Refunds will only be granted when the item has been returned in its original condition.
Contact information
ellen@ellensjewelrytreasures.com
Paypal is elle1maz@aol.com
If it is an emergency, you can call 215-350-7727.
Why a 25% Restocking Fee....
I realize that sometimes people want to return something, but it has to be for a very very good reason. For instance; I sent you a ring and a stone was missing, or I said the metal was platinum but it was really silver. This you should know has never happened, just giving some examples. I also understand that people can have buyers remorse, but you have to make sure before you buy an item that you are totally committed to the purchase. I started the 25% restocking fee after I sold a one Carat VS, G Color Diamond to someone, they asked 2 weeks later if they could return it, I agreed and what I got back was a yellow, carbon included I-2 Diamond. There was nothing I could do about it. I realized I gave the client enough time to take the piece to a jeweler, switch the stone, have it reset and sent back to me...so lets just say, I learned my lesson the hard way, and I simply have the restocking fee to protect myself from past experiences.
We can work it out...(Great Beatles Song)
If there is a problem, or if you are unhappy for any reason, please contact me and we will discuss the best options for everyone all around. There is no need to leave negitive feedback. We should be able to work out any possible problem that could arise. My client's happiness is very important to me, so I hope that you know that anything you purchase from me, if there is an incident at all, I will work with you to make it better! Gem grading is not an exact science so grading is guaranteed to be within one grade of the gem grade listed in the auction in either direction. Your satisfaction is my priority! I guarantee all items to be 100% authentic and as described, unless otherwise noted. I support authenticity or your money back! I hope you love your items and come back from time to time...even to say hello. :-)