Business InformationPayment policy
We accept PayPal, BidPay, Money Orders or Cashiers Check. Please allow time for processing if you are paying by Money Orders or Cashiers Check. In general, we do not accept returns. If you have any concerns with your item, please email us. VA purchases will be charged 5% tax. We ship by either USPS, UPS or Fed-Ex whichever we feel is best for the items. WE REQUIRE A STREET ADDRESS. WE CAN NOT SHIP TO P.O. Boxes.
Return policy
In general we do not accept returns, however if you are disappointed with your purchase within 3 days of receiving the product, we will take it back and refund the price of the product only, but YOU will have to pay for return shipping for proper credit. Original product packaging and documentation required and product MUST be in UNUSED condition. PRODUCTS RETURNED WITHOUT DOCUMENTATION OR IN USED CONDITION WILL NOT BE CREDITED.
Contact information
You can contact us by mail at
E-Pet Products
P.O. Box 4187
Hampton Virginia 23664-0187
By eMail at
mayberry@cox.net