All About MeLanguages spoken:
English
Business InformationHistory/background
Welcome! We are an American family owned and operated business for over 35 years. We have been selling full time on ebay since February, 2000.
Australian Opals are our specialty and each piece is expertly hand crafted with attention to every detail, as it should be. It is our hope that each piece we sell is treasured by it's new owner for years to come. If you don't see what you are looking for, feel free to email us. Emails are answered within 24 hours, most often sooner then that as we check our email several times per day. We generally answer emails between the hours of 9:00 am to 5:00 pm EST.
Payment policy
We must receive payment within 3 days of auction closing, including payments from our International customers. If you cannot make arrangements for payment to reach us within 3 days, then please do not bid. All winning bidders must make contact with us within 24 hours of auction ending along with your full name, shipping address, and preferred method of payment. If we do not hear from you, we will assume you no longer want the piece and the item will be automatically relisted without notification and the transaction is void. If these terms are not met, we reserve the right to resell the item without notification, and we will file for an ebay final value fee credit. We accept Paypal for online electronic payments. All Paypal payments must include a confirmed address, and we will ship to that address only. We also accept credit card payments via our sercure server at www.esagefinejewelry.com. Personal checks are not accepted.
Shipping information
We do not sell shipping, we sell jewelry therefore we do not charge any handling fee. We only charge the actual postage amount, not one dime more! We ship fast within 1-2 business days. Items paid for friday-sunday will be shipped monday morning. We use USPS priority mail for all shipments within in the USA. Please inquire for an exact shipping quote if you are outside of the USA. We ship Monday through Friday. All items are shipped with full purchase price insurance, and signature required delivery confirmation with a tracking number that can be tracked at www.ups.com. A signature is required for delivery. All shipments outside of the USA are shipped via USPS EMS Express for a flat rate of $20.00.
Return policy
We do our very best to satisfy every and every customer. We offer 100% satisfaction guarantee, we do not charge any handling fee, and we ship within 1-2 business days. We promptly answer all emails every single day of the week and do our best to describe and show each item accurately. If you have any questions please feel free to contact us. We strive for a 5 Star transaction! Any item can be returned within 7 days for a full purchase price refund, less the actual shipping charges.
Contact information
sales@esagefinejewelry.com