All About MeWhat everyone should know about me
media monkey (also known to some as gomediamonkey) are suppliers of Film and Video Tools for the independent filmmaker and video professionals since 2002.
Things I sell
Languages spoken:
English, Afrikaans
Business InformationShipping information
media monkey retains the right to change shipping carriers to best service your order, given that it will take the same or less number of days to arrive to you compared to the original shipping method that you selected. Every effort will be made to use the selected carrier. Possible reasons for a carrier change include:
- Carrier minimum and maximum weight limits not met
- Carrier package dimension limits exceeded
- Service limitations of the carrier selected
- Changes due to inclement weather
Return policy
Products sold by media monkey are covered by our Standard 30 day Return Policy, unless otherwise indicated. Please follow the steps outlined below.
1) To insure proper handling of your return, all returns must be phoned in for a Return Authorization Number. Merchandise will be refused without one. A return authorization number does not guarantee final disposition. All returned or exchanged merchandise is subject to inspection.
2) Shipping and Handling charges are not refundable. No exceptions. We are not responsible for any shipping charges for merchandise being returned to us.
3) All merchandise sent back for credit will be subject to a 10% restocking charge.
4) All returns for credit or exchange must include original factory box. Do not deface original factory cartons or packaging in any manner. Please do not tape or write anything on the item or the package.
5) Returned merchandise which is lost or damaged in transit is not media monkey's responsibility.
Contact information
questions@gomediamonkey.com, sales@gomediamonkey.com, tel: +1 732 413 0804, 1800-949-8009 - toll free USA only
International Orders
Actual shipping charges will be calculated at the time of order and are to be paid by the purchaser. Brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes, may apply to international orders and are assessed by customs authorities at the time of delivery. media monkey does not calculate these fees at the time of order, and they are the sole responsibility of the purchaser. Please inquire with local customs authorities for more information regarding applicable fees. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only minus 10%. Media Monkey cannot refund any duties, taxes or fees paid on the order. Free ground shipping does not apply to international orders.
Include your phone number
Please include your phone number with all orders so that we can provide it to the carrier in case of delivery difficulty. This is especially important on international orders.