I am an eBay employee and therefore held to a high standard as a buyer and a seller. However, those personal purchases and sales are not representative of eBay, itself. http://pages.ebay.com/help/policies/everyone-employee.html
I try to help my sellers with shipping and hope that buyer's expect great service from me. Insurance, Communication, Delivery! That's my motto!
Return policy
If you don't like what you bought, you shouldn't have bought it. If it broke, it should always be taken back. If you love it, let the person and your local mailman know!