Business InformationHistory/background
Island Heat Importers and exporters of men and woman clothing, swim wear and accessories and a wide variety of outstanding and affordable Jewelry.
Island Heat has access to a large group of factories and companies that produce clothing for the Island Heat brand and logo. Island Heat also imports generic brands that feature, local cultures, for immediate shipping.
Island Heat also buys and sells Pre-owned clothing for immediate sale.
Island Heat can ship everything anywhere in the World.
Payment policy
Payment Instructions / Auctions:
Winning Buyers must contact us within 3 days of auctions end.
Payment for an item is due within 7 days of auction end.
Once your payment has been processed and funds have been released, your order will be shipped within the next business day.
Note: Sold items may be sold or re-listed if payment is not received within specified time frame.
Accepted forms of Payment:
Pay pal / Cash, Check, Money order, Credit card.
Shipping information
Shipping:
We will ship all merchandise within 2 business days of receiving cleared payment.
Sellers is not responsible for shipping and transit times. All large and heavy items shipped by common carrier will be tracked and have signature request deliveries. Customers will be able to track their items after notification of common carrier. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.
Sorry we cannot ship to P.O. Boxes.
Return policy
Return Policy Details:
Exchange requests are only accepted in the following cases:
1. The product you received was damaged in transit. 2. We shipped out the wrong merchandise or product.
Refund requests will NOT be accepted in the following cases:
Reasonable variations and imperfections in color, size, patterns, decorations,
If you need to return your item, please e-mail us within 7 days from the date of receipt of your item for an authorization number to return it. The item should be received by us within two weeks from the date you received the item.
Any items refused by the purchaser at time of delivery will be subject to a 25% restocking fee and delivery charges.
Refunds will be issued as:
We will replace your item with the same. If we do not have another of the same product in stock, you will be issued a Store Credit. Items must be returned within: 14 days
Contact information
Contacting Us:
We will always reply to you within 1-2 business days, if you do not receive an email from us within this time our email to you may have gone astray. Please contact us again saying you did not receive a response. This includes combined invoices, payment and shipment confirmations, and replies to all questions or comments. We take pride in our efficient and personal customer service and wish to ensure you always receive our mail.
Please email us any questions prior to bidding / buying if you are not clear on any of our policies.
Feedback Policy:
We here at Island Heat Jeans, will do everything in our power to make your transaction a smooth and enjoyable one. We pride ourselves on our customer service and desire to maintain a positive image with all of our customers. If for any reason you feel inclined to have a NEGATIVE FEEDBACK, please contact us to resolve the matter first. We will make every reasonable attempt to address and correct the problem before either party receives damaging feedback.
We will send you positive feedback after your payment has been confirmed. If you do not receive feedback from us within 3 days of making payment, please tell us. We will make sure you get your positive feedback.
Return Policy / Product disclaimers
Most of our items on the Island Heat Jean Store, are pre-owned,and therefore, is considered a one of a kind. Pictures will show shape and size but the unique patterns and wear of all our products will have some small differences if a purchase of more than one is made of the same product. You could/may find slight variations compared to the photos in the listings. Please note that these variations are a reflection of the wear of the garment. We will always try to give an accurate discription of all our products.