eBay My World: linleeber( 1553)

I'm responsive and prompt if buyers have questions. I'm fair in my transactions-as accurate as possible in listings, asking a fair price for my items and charging actual shipping charges.

BOOKS-CHILDREN'S books-classic, picture, board, science, nature, science, crafts, musical, homeschooling, social issues, old&rare; ADULT'S-nonfiction, biography, history, spiritual, vintage, old&rare, fiction, magazines, art, photography, crafts, seasonal, cookbooks; Christmas decorations, Easter, holiday, gardening, nature, science, New Age, health/medicine, decorating, library science, homeschooling, literature; VINTAGE/MODERN/RETRO CLOTHING-dresses, skirts, coats, purses, shoes, blouses, sweaters, belts, hats;NOVELTIES-tins, toys, dolls, bears, greeting cards, collage art, and many items of interest.

Scrapbooking and collage materials/books, ephemera; books with Emma in the title for my new granddaughter, art books for reference, papermaking and paste paper books, canceled postage stamps for collage, scrapbooking.See:http://www.slide.com/r/pejhd3Jh4j8Pa0HbvQkhP7-ZO3LZ7Wz7?previous_view=lt_embedded_url

ART, scrapbooking and collage ephemera, books and materials. See:http://www.slide.com/r/GoNpJLc-5j9GG3CkWWY3FYOatt570fg7?previous_view=lt_embedded_url

English

Reading, mixed media collages, travel, art fairs, movies, television, writing children's books and juvenile fiction novels

Nonfiction, biography, memoirs, esp. East Asian, particularly China

Documentaries, based on real life, true stories, classic animation-Pixar, Dreamworks, Glibli studio

Smooth jazz, instrumental, ethnic music

Documentaries, based on real life, true stories, PBS, Frontline, BBC, travel, nature, science, Biography, Discovery

Item as described: It’s always better to pleasantly surprise than disappoint.•I am accurate and cover all defects. •If I am listing a used item, I include a picture of the actual item, not a generic or stock shot. •I fill out Item Specifics when available and am sure to include all important details like size, weight, color, quantity, etc. •I format my description so it’s easy for buyers to read all important details. I use bullets, bold, paragraphs, etc. •I resolve any Item Not as Described complaints in a timely manner. Communication:I let my customers know I’m there for them. •I spell out my policies and methods for buyers to reach me right in my listings—including how quickly they can expect a response. I follow through on the expectations I set. •I am proactive! Automating key communications lets customers know I’m there for them: Thank you for the order and the quick payment. Your item shipped today! •I respond to emails and phone calls in a timely manner.

•I include answers to Frequently Asked Questions (FAQs) in my listings to head off many routine inquiries and avoid a backlog. •I stay calm and keep an open mind in all my contacts with buyers. When treated with courtesy and consideration, even the most disgruntled individual can become my loyal customer. Shipping time: Speedy delivery = happy customers. •I ship as soon as possible after I receive payment. •I specify my shipping policies in the shipping details section of my listing; I specify when I ship after receiving payment. •I am specific about the shipping services I offer, including delivery time for each service. •I offer a shipping service that provides tracking numbers. •I use the PayPal Label Shipping solution to pay for shipping with and print labels right from my computer. It makes my job easy and I and my buyer will automatically receive an email with the date I shipped the item and the tracking number. •I offer shipping insurance.

PAYPAL

PRIORITY/ MEDIA FOR BOOKS, PRIORITY/ PARCEL POST FOR CLOTHING, GLOBAL PRIORITY/ AIRMAIL LETTER POST for worldwide shipping.

NONE

•I respond to emails and phone calls in a timely manner. Shipping and handling charges: Reasonable shipping is a great closer—and gets a high rating to boot! •I specify details such as service and cost in the shipping details section of my listing. •I offer discounts for shipping multiple items in one order. I want my customer to see other items that I have for sale, be happy to save on shipping, and most likely leave me a great rating. •Sometimes I offer free shipping. •I provide details about any handling or packaging costs in the item description.

1. I charge no handling costs or keep them as low as possible. I tell my buyers exactly what they're for. 2. I tell buyers upfront how I pack and how frequently I ship (within 24 hours if I can). 3. I print labels on eBay and I and my buyer get an automatic confirmation with tracking information. 4. I send a follow-up email the day after the package should have arrived. I want to tell buyers that I care! 5. I pay attention to my packaging. Opening my package is the peak moment for my buyer. 6. I include a packing slip in a bright, stand-out color. I say thank you! 7. I am not shy—I will ask for good ratings: Please get in touch right away if there is anything that would keep you from giving me 5 stars on all ratings. I'll do what it takes to make it right. 8. If there is a problem I can't solve, I will spring for return shipping.

I follow these basic customer-satisfaction guidelines to keep a high positive feedback rating and great DSRs: •I always represent my item accurately and honestly. •I make my terms of sale easy to find and easy to understand-especially concerning payment terms, shipping, and returns. •I am available to answer questions before and after the listing closes. •I am patient and courteous with my buyers. •I make every possible effort to bring the transaction to a satisfying close. It's not unusual for a sale to be cancelled and still be resolved to the satisfaction of both seller and buyer. •I leave positive feedback for my customers. It makes them happy and encourages them to leave positive feedback and high DSRs for me. •I leave Feedback as soon as I receive payment or once payment has cleared. It sends a signal to my buyer that I am responsive and opens communication on a positive note.

by linleeber(1553)

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