I've been a bookseller for almost 10 years, and have been in retail far longer. I believe that customer service should be about giving the customer what they want - within reason.
Payment policy
Sorry, all - paypal only. (but at least I picked the easiest to use!)
Shipping information
I ship ALL packages out within one business day of reciept of payment.
Contact information
my secondary email is fancie_cat@yahoo.com, but I don't always check it every day. The best way to get a message to me is my primary email, lordsavage@rocketmail.com