eBay My World: nilacollectibles( 486)

Our main sales are rare and collectible books, and vinyl records. Please visit our website at www.NilaCollectibles.com, or contact us at nilacollectibles@aol.com.

rare books, used books, records, antiques, vintage linens, CDs, golf clubs, childrens items, movies

English

As stated in our profile, we can think of NO reason to warrant leaving Negative feedback. We feel that ANY issue, no matter how large, can be resolved with clear communication. Because of this, we have NEVER left any buyer or seller negative feedback, even before eBay made the ridiculous changes in feedback policies. We will leave buyers positive feedback AFTER we receive their positive feedback. We have clear selling policies, and welcome ANY questions. Feedback is the best way to show our buyers and other sellers that we are reputable, fair, and easy to work with, and this works the same way when we leave positive feedback for you. If you are prone to leaving negative feedback, or none at all, please reconsider before bidding. eBay is making it very tough to be a seller, and we are doing everything we can to remain in this venue. We are trying to wait out the ever changing policies and rapidly increasing fees, and still maintain competitive pricing and low shipping costs.

PAYMENT: Full payment for your item is expected within 72 hours. PayPal is the only method of payment we accept. eBay will no longer let us accept Money Orders or Cashier/Certified Checks. In addition, we DO NOT ACCEPT personal checks or cash, so PLEASE do not bid if you can not comply with our requirements. Your payment will be returned and the item will be re-listed. INTERNATIONAL BUYERS: WE ONLY ACCEPT PAY PAL IN USD! ALL SALES MADE TO BUYERS IN THE STATE OF CALIFORNIA WILL BE CHARGED SALES TAX OF 9.5%.

SHIPPING: We pack well and ship very fast, generally within 24 hours of receiving payment, or you will be notified of any delay. We will also notify you when your item(s) ship, and give you any tracking information. We strongly suggest insurance on most items, and require it on certain items close to or over $100. We use the USPS shipping calculator (www.usps.com) to calculate our shipping, you are free to check them out. We use Media rates (for books, CD’s, records) whenever possible. Please email us if you have questions or need help, especially on overseas shipping costs. We add minimal handling fees on our items to cover costs from USPS, basic handling, listing/selling/payment collection fees, packaging materials, ink, office supplies, gas, etc. We are open to alternate shipping methods, so please contact us prior to payment of your item if you find a better/cheaper way.

Although it is very rare, mistakes can and do happen, and we are MORE than willing to work with our buyers to resolve any problems they encounter with our items. We must be notified of any concerns within 48 hours of receipt of the item if you are requesting a refund. We understand that damage can happen during shipment, which is why we strongly suggest insurance. We package our items very carefully, and are not responsible for items that are not insured. If you need to file an insurance claim with the postal service, we will be happy to promptly provide any relevant photographs or documentation. If we ask a buyer to return an item to us, the item needs to be returned in the condition it was sent, it needs to be properly packaged, and must be tracked/insured before a refund will be considered. All details of the return must be discussed PRIOR to returning the item to us

QUESTIONS & CONCERNS: We are extremely approachable and easy to work with. If you have ANY questions or concerns about any item, shipping, or any other issue, PLEASE contact us immediately. We check our email frequently, and have never let an issue go unaddressed for more than 24 hours. Please make sure you ask questions before bidding on our items. If you are unhappy with any part of our services, PLEASE contact us immediately so we can attempt to resolve the situation rather than dealing with negative feedback. We have not and will NOT leave negative feedback for anyone without ample communication first, and expect the same courtesy in return.

We leave positive feedback for our buyers as soon as our feedback is received. We do not expect feedback until after the item has been delivered and meets your satisfaction. We follow the progress of our items closely, and often contact our buyers to be sure the item was received in good condition, and ask to be contacted if any questions arise. We also send polite reminders to please leave us positive feedback after the item has been delivered, or to contact us with any concerns. Although warranted on a couple of occasions, we have not yet left negative feedback for anyone on eBay. We have been able to resolve our couple of issues with clear communication, and were happy to leave positive feedback and keep everyone’s feedback scores clear. Again, all we ask is the same professional, courteous treatment in return.

DISPUTES: To date, we have only had two issues with buyers: one minor issue with a buyer not happy with our item description (which was resolved with simple communication and both of us left positive feedback), and one huge nasty issue with a buyer leaving unwarranted feedback, filing all sorts of claims, and making childish, rude demands. This last one should not have been an issue had they simply contacted us on receipt of their item. To the best of our knowledge, it would appear that their item was damaged in shipment, and they had some sort of fit about it. After reading their personal information and policies posted on eBay, we have blocked them from bidding on our items again. They are angry, hostile people who have no business on eBay. Although they left us nasty feedback, they dropped ALL claims. We never left them negative feedback in return, although we should have.