Business InformationPayment policy
• Payments must be made within 7 days of auction close.
• After 7 days, unpaid auctions will be forfeited and an unpaid item case will be opened with eBay to recover the closing fees of the auction.
• We accept payments from verified PayPal accounts and money orders.
• Sales tax is added for items shipped to Nevada or picked up locally. (7.75%)
• For local pickups, we accept Visa, Mastercard, Discover, Amex, or cash.
Shipping information
•We will only ship to confirmed and verified PayPal addresses.
•Shipping is subjective to dimensions of item(s) and not all items can be combined.
•Items are shipped within 1-2 business days after receiving cleared payment.
•Depending on shipping method selected please allow 2-7 business days for standard shipping delivery.
•Sellers are not responsible for service transit time. Quote information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods or poor weather conditions.
•Expedited shipping is available.
•Tracking information will be provided on items shipped through UPS or FedEx.
•We pride ourselves on our customer service. We want your order to reach you in excellent condition, and we do our best to offer you the safest and most reliable shipping options along with a reasonable price. We do not appreciate negative feedback because of high S&H or shipping delays per the carrier.
Return policy
•We offer a 7 day DOA warranty. If your item is DOA, you must contact us within 7 days from receiving your product for an RMA or you will need to contact the manufacturer for further assistance.
•We reserve the right to decide to replace or repair the product, or issue money back after we inspect the return.
•Original shipping and handling charges are nonrefundable.
•Buyer is responsible for return shipping charges.
•When a return is made, product must be in original condition and packaging, or a suitable secure package. ELECTROSTATIC PROTECTION packaging must be used on all electronic equipment.
•Item(s) must be sent through an insured carrier (UPS, FEDEX or USPS) with shipping insurance. We are not responsible for any losses in the mail when returning merchandise.
•If the return is in fact not defective in anyway, we reserve the right to charge a 15% restocking fee that will be deducted from refund amount.
•Returned items with signs of abuse will be returned at sender's c
Contact information
Please feel free to contact us at any time with any questions:
Rackmount Specialists
6000 S Eastern Avenue suite 6A
Las Vegas, Nevada 89119
702.478.6598
Please advise:
We charge $1 on smaller items and $3-$5 on large items for handling fees which is calculated into the estimated shipping cost.
Usually shipping ground via fedex or UPS takes 2-7 business days, and USPS priority mail takes 2-5 days. However, due to weather or attempted deliveries, often times deliveries are rescheduled by the carrier or delayed for longer than the estimated time. We do not appreciate negative feedback for shipping times when your invoice and tracking number clearly shows that we shipped your item in our specified turnover time. If there is a delay in shipping, please realize that it is not at the fault of our company and once it leaves our premise we do not have control over the carrier.