Business InformationPayment policy
Our preferred payment method is through our online credit card processor. We also accept PayPal. Sorry, NO checks or money orders!
Shipping information
In almost all cases, orders are shipped within one business day of receipt of cleared payment. FREE standard shipping to the U.S. on orders $50.00 and over!
Because J.T. Rothaar's understands that a buyer's package arriving safely is the responsibility of the seller, not the buyer, we NEVER ask our customers to pay extra for shipping insurance. We guarantee that your package will arrive safely -- or we'll refund your money or replace the item.
Return policy
Merchandise may be returned within thirty (30) days of delivery for a refund of your purchase price. Shipping & handling charges are nonrefundable unless the return is due to our error - i.e., the merchandise being damaged/defective, the incorrect item having been sent out.
In addition, if the return is due to our error, we will pay for return shipping; otherwise, the buyer pays return shipping.
Contact information
admin@jtrothaars.com
Our No-Dropshipping Pledge
J.T. Rothaar's has NEVER used dropshippers, and we never will. Every item listed for sale is on our shelves, waiting to be sent to our customers. This is why our orders--even international orders--are almost always shipped within one business day.