Business InformationHistory/background
SDSProGroup is based in Wisconsin, USA. SDSProGroup is a two-man show, so please be patient. It may take a day or two to respond to your e-mails, and may take one to four days to ship an order.
Shipping information
All packages are shipped directly from our supplier located in Wisconsin too. Orders are usually shiped within one or four business days of receiving your payment,sometimes it may take up to a week to ship. The time it takes to receive your order is a combination of two elements: Processing Time and the Shipping Time. Processing Time is the time it takes us to send all the shipping information to our supplier and also time it takes our supplier to select and pack your order for shipment—generally 1 to 4 days. Shipping Time is the time it takes the shipping company to take your order from our supplier's warehouse to your door. This time depends on where you live.
If time is essential, contact us before you place your order.
All orders within the US are shipped with Delivery Confirmation. Please note that this service provides shipping and delivery dates but normally does not provide any interim tracking information.
Lost items
We cannot be held responsible for ALL items lost in the post; however we will always endeavour to claim compensation from the Post Office on your behalf.
On receipt of compensation, we will forward money received (or if preferred, replacement item (if still in stock)). Please be patient.
Our mistake
If you are sent the wrong items or any other mistake on our part, we will either refund you in full (including the postage and packing you were charged), or send you replacement items, if there is available stock.