All About MeWhat everyone should know about me
stevegrace1 fashion online. We are the fastest growing, biggest and best fashion store on eBay.com.au
Things I sell
Things I collect
Languages spoken:
Bengali, Chinese- Cantonese, Chinese- Mandarin, English, Italian, Urdu
Business InformationHistory/background
stevegrace1 Enterprises P/L have been trading online since 15th November 2005
Payment policy
PAY PAL
BANK DEPOSIT (Payment details will be displayed in checkout)
PERSONAL CHEQUE (Australian buyers only(may take 5-7 working days to clear), international personal or bank cheques are not accepted)
MONEY ORDER/BANK CHEQUE (Australian customers only)
International customers are PayPal only.
Shipping information
http://stores.ebay.com.au/Steve-grace1/Postage-And-Despatch.html
copy this into your address bar and hit enter for postage information
Return policy
Returns are not accepted under any circumstances. Exceptions to this rule are: faulty garments, errors in listing or incorrect item. Every effort is taken to describe items accurately, if you do have any questions, please email us before placing a bid.
If we sent you the wrong item by mistake, (color, size, etc), other than stated in the auction description, please return the parcel by marking it [return to sender] and email us the same day. We will replace the item immediately at our own cost. (Including postage). If you're unhappy with your purchase for any reason (other than the above mentioned exceptions), contact us immediately. If the problem is deemed to be at our end a compromise may be reached. This is entirely at our discretion. Buyer must then return the item in original state, within 7 days of agreement being reached. We strongly suggest either insure the parcel or send it by express post for your own protection. Buyer is responsible for all postage costs.
Contact information
You can contact us at: info@stevegrace1.com. Or by phoning +61 3 93148418. Phones are opperating mon-thur 8.30am-5pm and fri 8.30-2.30pm excluding public holidays.
Customer service
Our team speaks Mandarin, Urdu, Italian, Hindi, Cantonese and English. We try to answer emails within 24 hrs of receiving them (excluding weekends and public holidays) and a phone number is supplied with our listings for your convenience. We have a fantastic tech team and a hard working, experienced fashion team. We don't always get it right (no-ones perfect), but we beleive we are amongst the best. We place a strong emphasis on quality control and customer service. We have full time dispatch staff to ensure the speediest delivery we can. We offer expidited and standard shipping cost as speed of service has been indicated to us by our purchasers as one of the most important things when purchasing online. We're listening! Happy bidding!