eBay My World: texastooltraders( 2871)

We are Texas Tool Traders. We have been selling tools in the state of Texas for over 35 years and have just now opened our store on ebay and our full online store at www.texastooltraders.com. We appreciate your interest and business here on ebay.

We opened our doors over 35 years ago in the state of Texas. This business was built from the ground up and started by a husband and wife working in the flea markets selling tools in Houston. Their business began to increase built on customer service and a good price on their tools and merchandise. The first retail location opened up in Houston; then a second in Houston; then the rest is history. Today Texas Tool Traders operates 14 Retail Stores spread out in Austin, Houston, San Antonio and Dallas. There is also a home office location apart from the others. This business is still family owned and operated and has always been that way for it's entire existance.

We accept Paypal and Money Orders. Paypal is the preferred method of payment for us. If you do not have a paypal account and want to still use a credit card, we will do checkout that way. Just call 979-263-5015 and ask for Brandon between the hours of 8:00 AM and 5:00 PM Monday thru Friday.

Our products almost always ship within one day of the order time. They will ship the same day if the order is received by 2PM CST and the item is at our home warehouse/office location. There are times where we will have to get the item from our retail location before we can ship it. If this does happen, it still should not take longer than a few days to ship.

We have no set return policy. It's more on a per item basis. If a customer has a problem within a week of us shipping the item and calls to inform us of the problem, we handle it from our home office based on that transaction only. Almost all of our branded tools, especially the power tools, come with manufacturer warranties and tool problems will almost always be taken care of that way by the customer. If is defective, then an exchange or full refund will be given.

Our home office number is 979-263-5015. We are open Monday through Friday from 8AM - 5PM. If you call, tell the secretary that you are calling about an ebay sale; then ask for Brandon or Russell.