All About MeWhat everyone should know about me
We firmly believe in honesty and fair play in all things in life especially in our business transactions with our customers. Our primary goal is for our customers to be satisfied 110%. We are always open to suggestions to make you happy.
Things I sell
Things I collect
Languages spoken:
English, German
InterestsHobbies
Favorite Books
Favorite Movies
Favorite Music/Bands
Favorite TV Shows
Business InformationHistory/background
Visit our store at www.generalsgems.com
Payment policy
We gladly accept PayPal. Payment must be completed within (7) days of the end of the first completed auction on your invoice, unless prior approval has been given for special circumstances. Please contact us if you have any questions. BEFORE PAYING; If you intend to save money on combined shipping, be sure to wait until you receive an invoice that includes all your items from that same (3) day period and the CORRECT combined shipping discount and total (usually arrives within an hour of the last auction of the day, but may not arrive until 24 hours later due to internet server loads that are beyond our control). We want to SAVE YOU MONEY, but we are not responsible for individual payments for multiple auction items. This causes us more expense on our end to try and sort things out. Moral of the story: LOOK for THE COMBINED SHIPPING DISCOUNT ON YOUR INVOICE before paying for your items!!!
Shipping information
We charge a flat rate of $5.95 for all auction items that end within a period of (3) days and are paid for at the same time on the same invoice, unless specifically stated in the listing for large or heavy items. This includes shipping and handling (insurance is optional, but required for returns of material damaged in transit), unless specifically stated in the listing (unusual, but please check). We utilize USPS Priority shipping with delivery times of 2 - 3 days within the continental US. If you need it faster, be sure to ask us 24 hours prior to the end of the auction about next day service and shipping fees.
Return policy
We ONLY accept returns of INSURED items that were damaged in transit or were miss-shipped (i.e. wrong item). If you have ANY questions about an item, contact us 24 hours prior to the end of the auction and BEFORE bidding. Our desire is for you to be happy with your item and ebay experience. Please contact us through the -Ask Seller a Question- link in your item description. We do NOT accept any items for return without a Return Material Authorization (RMA) number and all original packing materials including the shipping box or envelope. PRIOR to returning and within 24 hours of receiving delivery, you MUST contact us if there is a problem with your shipment. Our policy is to REPLACE items with an item of similar nature and equal value if we have it in inventory. If we do not have an item readily available, we will issue you a refund. Please also include a phone number and time of day when you may be reached if we need to speak to you directly.
Contact information
Please click on the 'Contact seller' link in the description of the item you are interested in.
Feedback Policy
Our policy is to respond with POSITIVE feedback. If you have ANY problems with your buying experience. PLEASE CONTACT US BEFORE leaving neutral or negative feedback. Our desire is for you to be happy with your ebay experience. Unfortunately, mistakes do happen that are within and NOT within our control and we will do everything within our control to insure a satisfactory outcome of your buying experience. If you do not agree with this policy, we must respectfully request for you to not bid on our items for sale. Thank you for your understanding. HAPPY BIDDING!!!
International customers, Please Read
Due to the nature of the items we sell and current customs laws and imposed duties, we only ship to customers within the United States. We have learned through bitter experience that shipping to customers in foreign countries is not in our's or our foreign customer's best interest. We apoligize for this circumstance and hope you understand why we have to enact this policy. Thank You and have a great day.