All About MeThings I sell
Languages spoken:
Chinese- Cantonese, Chinese- Mandarin, English, Japanese, Korean, Spanish
Business InformationPayment policy
Paypal, Credit Card (Visa/Master), Money Order, Personal Check, Wire transfer.
Shipping information
Orders are shipped from our warehouse Monday through Friday. Orders received by 10:00 AM PST typically ship the same day. You will receive an e-mail after your order has been shipped with the tracking number(s) for your package.
PROCESSING TIME: Your order is thoroughly reviewed by our Credit Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the review process by our Credit Card Department, it is sent to our warehouse for shipment. For security reasons, voice confirmation may be required before we process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from our main Southern California warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered
Return policy
Returning a Product to Us
We want you to be completely satisfied with your shopping experience with us. When you need to return a product to us, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.
Your Options
Most products can be returned for either a Refund or for a Replacement of the same item. Refunds are subject to a 15% restocking fee, which is deducted from the refund amount.
The RMA Process – Four Easy Steps
Create an RMA for your item :
Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can request one from e-mailing our Customer Service.
Send the product to Us:
Once your RMA is issued, box up the item you’re returning with original packing and send it to:
Waicom Group Returns
ATTN: [Your RMA Number]
PO Box 1642,
Temple City, CA 91780-7642
we recommend using a courier provides package tracking and basic insurance coverage to sent item back
Contact information
E-mail: waicomgroup@gmail.com